Warranty service

Conceptic Design provides product warranties. Please note that not all damage may be covered under warranty. The manufacturer is not obliged to eliminate deficiencies free of charge if they arose due to:

  • careless operation (for example, mechanical damage);
  • natural wear and tear; misuse;
  • improper transportation or storage of goods.

How to return / exchange an item:

  • We want you to be 100% satisfied with your order. You may return all UNUSED items purchased at our website within 30 days of the original delivery for a refund (less shipping costs and a 20% restocking fee). ¬†Clearance items not be returned or exchanged.
  • Describe the nature of the damage or defect;
  • Take high-quality informative photographs reflecting the manifestations of a defect or damage;
  • Send photos and a description indicating the date and place of purchase of products to support@concepticdesign.ru
  • All returns will be thoroughly inspected once we receive them before a refund is issued.Please allow 7 days for a refund to reflect on your bank statement once your return has been processed.

In the event of defects or damage to products in your order, please contact us within 48 hours of receiving your order.

Any self-modification or use not intended by the properties of the product will void the warranty. Any used items (i.e., used hookahs, used hookah bowls, or any other used accessory) or opened items (i.e., opened boxes, packaging, or containers of hookah tobacco, opened coal packs, or any item where the “seal” has been broken) are not returnable.¬† We provide free warranty service for products within 6 months from the date of purchase. Our product bowls and flasks are not covered by the warranty.


Before first use, thoroughly wash all parts of the product with detergent!